Terms of Service
Please read these Terms of Service carefully before using Blue Ridge Moving Company’s services or website.
Effective Date: April 2, 2026
1. Acceptance of Terms
By accessing our website, requesting an estimate, booking a move, or otherwise engaging Blue Ridge Moving Company ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our services.
2. Services Provided
Blue Ridge Moving Company provides local and long-distance residential and commercial moving services, including but not limited to packing, loading, transport, unloading, and limited storage where applicable. Specific services, availability, and pricing may vary by location and are confirmed in your written estimate and booking confirmation.
3. Estimates, Quotes & Pricing
All prices provided in estimates or quotes are based on the information you provide at the time of booking. Estimates are not binding and may be adjusted if:
- The inventory of items to be moved changes.
- Access conditions differ from what was described (e.g., additional stairs, long carries, elevator restrictions).
- Additional services are requested on the day of the move.
- There are delays caused by you or third parties outside of our control.
Unless otherwise stated in writing, charges are based on hourly labor rates, travel time, materials used, and any applicable fees or surcharges described in your confirmation.
4. Booking, Deposits & Cancellations
Your reservation is confirmed only after you receive written confirmation from us (by email or text) and, where required, we receive your deposit.
Deposits. Some moves may require a non-refundable or partially refundable deposit. Any deposit requirements and terms will be stated in your booking confirmation.
Cancellations & Rescheduling. If you need to cancel or reschedule, you must notify us at least 72 hours before your scheduled move time, unless otherwise specified in your confirmation. Cancellations or reschedules made with less notice may result in forfeiture of your deposit and/or additional fees.
5. Customer Responsibilities
You are responsible for:
- Providing accurate and complete information about the locations, inventory, and special requirements for your move.
- Ensuring that all items are properly packed (unless you have purchased packing services) and ready for transport.
- Securing necessary permissions and access (e.g., elevator reservations, loading dock access, parking permits).
- Being present or designating an authorized representative on-site for the duration of the move.
- Inspecting the property and items upon completion of the move and noting any concerns before the crew departs.
6. Limitations on Liability
We will handle your property with reasonable care. However, to the fullest extent permitted by law, Blue Ridge Moving Company is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.
Our liability for loss or damage to property, where required by applicable law, will be limited in accordance with the valuation coverage or protection option you select and as described in your move documentation. Certain items may be excluded from coverage, including but not limited to cash, jewelry, important documents, and items of extraordinary value unless disclosed and agreed in writing before the move.
7. Website Use & Content
Our website, including all text, graphics, logos, and other content, is provided for informational and marketing purposes only. We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that all content is error-free or complete. We may modify or discontinue any aspect of the website at any time without notice.
You agree not to misuse our website, attempt to gain unauthorized access, or interfere with its operation or security. All intellectual property rights in the website and its content are owned by us or our licensors and may not be copied or reused without our prior written consent.
8. Privacy
Your use of our services and website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.
9. Governing Law
These Terms will be governed by and construed in accordance with the laws of the state in which your move is primarily performed, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or our services will be resolved in the state or federal courts located in that state, unless otherwise required by applicable law.
10. Changes to These Terms
We may update or modify these Terms from time to time. When we do, we will revise the Effective Date at the top of this page. Your continued use of our services or website after any changes become effective constitutes your acceptance of the revised Terms.
11. Contact Us
If you have any questions about these Terms or our services, please contact Blue Ridge Moving Company using the contact information provided on our website’s Contact page.